Shipping policy

Welcome to Zevaraan. This page explains how we process, ship, and deliver your orders placed on www.zevaraan.com.

1) Serviceable Areas

  • Domestic (India): We ship across most pin codes serviced by our courier partners.
  • If your pin code is non-serviceable or classified as a remote area by the courier, we will contact you with alternatives or process a full refund.

2) Order Processing & Dispatch

  • Processing time: Orders are typically processed within [1–2 business days] after payment confirmation.
  • Dispatch time: We aim to dispatch within [2–4 business days]. During peak seasons, sales, or public holidays, dispatch may take slightly longer.
  • Pre-orders / Made-to-order: If applicable, the estimated dispatch date will be mentioned on the product page and in your order confirmation.
  • Multiple items: To avoid delays, we may ship your order in split shipments as items become ready. You’ll receive a separate tracking link for each parcel.

3) Estimated Delivery Timelines (India)

  • Metro cities: ~ [3–5 business days] from dispatch
  • Non-metro / Tier-2 & Tier-3: ~ [4–7 business days] from dispatch
  • Remote / difficult-to-reach areas: ~ [5–10 business days] from dispatch

Timelines are indicative and may be impacted by courier capacity, weather, strikes, festivals, or other events beyond our control.

4) Shipping Fees

  • Free shipping: Currently, we provide complementary free shipping on all orders  (India only), subject to change without any prior notice.
  • Cash on Delivery (COD): Available on eligible pin codes with a handling fee of ₹80.

5) Order Tracking

  • Once dispatched, you will receive an email/SMS with your tracking number (AWB) and a link to track your package in real time.
  • Tracking updates may take up to 24 hours to reflect after the first scan by the courier.

6) Address Changes, Cancellations & Verification

  • Before dispatch: For address edits or order cancellations, email us at support@zevaraan.com within [2 hours] of placing the order. We’ll do our best to assist.
  • After dispatch: Address changes are typically not possible. You may contact the courier directly using the tracking link for any delivery preferences.
  • For your security, we may contact you to verify high-value orders or orders flagged by our payment gateway. Unverified orders may be cancelled and refunded.

7) Delivery Attempts & RTO (Return to Origin)

  • Couriers usually make up to 3 delivery attempts. Please ensure your phone number and address are accurate and reachable.
  • If the shipment is undelivered due to incorrect address, unreachable phone, or repeated non-availability, the parcel may be returned to origin (RTO).
  • On RTO, we can re-ship (additional shipping charges will apply) or refund the order amount excluding original shipping fees. Please email us to choose your preference.

8) Damages, Missing Items & Package Tampering

  • Please refuse delivery if the package appears tampered with or severely damaged, and contact us immediately.
  • If you receive a damaged item or have a missing item, email support@zevaraan.com within 48 hours of delivery with your order ID, unboxing photos/videos, and a brief description. We’ll resolve it with a replacement or suitable remedy.

9) Packaging & Gifting

  • All orders are packed with care in protective packaging. Gift-ready boxes/pouches may be included based on the product.
  • Gift notes: [Coming soon]—add your message during checkout.

10) Public Holidays & Force Majeure

Processing and courier operations may be paused on national/state public holidays. Delays may also occur due to events beyond our control (e.g., extreme weather, strikes, lockdowns). We appreciate your patience.

11) Support & Contact

For any shipping questions or special requests, write to us at:
📧 support@zevaraan.com

12) Policy Updates

We may update this Shipping & Delivery Policy from time to time. Continued use of the website after updates constitutes acceptance of the revised policy.