Returns & Exchange

We want you to love your Zevaraan piece. If something isn’t right, our 7-day return/exchange policy has you covered. This policy applies to orders placed on www.zevaraan.com.

1) Return & Exchange Window

  • 7 days from delivery (as per courier tracking) to request a return or exchange.
  • Items must be unused, unworn, unwashed, with all tags/labels attached and in original packaging (pouch/box, freebies, cards).
  • Include the original invoice or order confirmation email.

2) What’s Eligible

  • Most jewelry (rings, bracelets, necklaces, bangles) that meets the condition above.
  • Size exchanges for eligible products, subject to stock availability.
  • Received a damaged/defective/wrong item? See Section 6 for fast resolution.

3) Non-Returnable Items

  • Earrings & ear accessories (for hygiene/safety reasons).
  • Personalized/engraved or made-to-order items (if any).
  • Final-sale/markdown items clearly marked as non-returnable at purchase.
  • Items showing wear, scratches, perfume/cosmetic residue, or missing packaging/tags.
  • Gift cards and store credits.

4) How to Raise a Return/Exchange

  1. Email support@zevaraan.com within 7 days of delivery.
  2. Mention your Order ID, item(s) you wish to return/exchange, and the reason.
  3. For damage/defect/short-shipment claims, contact us within 48 hours of delivery and include clear photos (an unboxing video helps us resolve faster).

5) Reverse Pickup & Self-Ship

  • Reverse pickup: Available on most pin codes. A pickup will be scheduled at your address. A return handling fee of ₹120 may be deducted from the refund (if applicable).
  • Self-ship: If reverse pickup isn’t available, please courier the item to the address we share.
  • Pack securely to avoid transit damage. Items damaged in transit due to poor packing may be deemed ineligible.

6) Damaged, Defective, or Wrong Item Received

  • Contact us within 48 hours of delivery at support@zevaraan.com with photos/video and your Order ID.
  • Once verified, we’ll arrange a free replacement or provide an alternative resolution if the item is out of stock.

7) Inspection & Approval

  • All returns go through a quality check (1–3 business days) after we receive the parcel.
  • If approved, we’ll process your exchange/refund as per your preference. If not approved, we’ll return the item to you.

8) Refunds

  • Original payment method: Refunds are initiated within 3–7 business days after QC approval (bank/card timelines may vary).
  • COD orders (if applicable): Refunded as store credit or to a bank account upon sharing details (TAT: 3–7 business days post-approval).
  • Original shipping fees, COD fees, and reverse pickup charges (if any) are non-refundable.

9) Exchanges

  • Exchanges are subject to stock availability for the requested size/style.
  • If the exchange item is priced higher, you’ll receive a payment link for the difference. If lower, the difference may be refunded as store credit.

10) Order Cancellations

  • Before dispatch: Email us within 2 hours of placing the order; we’ll try to cancel if it hasn’t entered processing.
  • After dispatch: Cancellations aren’t possible. Please follow the return process after delivery (where eligible).

11) Bundles, Offers & Freebies

  • For bundle/BOGO/offer purchases, all items and any free gifts must be returned together to be eligible.

12) Color & Finish Variations

Minor differences in color/finish may occur due to lighting, screens, or manufacturing tolerances. Such variations are not considered defects.

13) International Orders

International returns are not available due to customs & duties. For defective/incorrect items, contact us within 48 hours and we’ll help with a resolution.

14) Contact Us

We’re here to help. For any return/exchange request, write to:
📧 support@zevaraan.com

15) Policy Changes

We may update this Returns & Exchange Policy from time to time. Continued use of the website after updates constitutes acceptance of the revised policy.